Damaged or shorted shipments must be reported within 5 days of receiving the shipment in order to start the claim process. Claims for damaged goods take time and proper documentation. While it is very rare, sometimes shipments are damaged during transit. ![]() Prior to returning the item please contact us so we may confirm the return.Īll HAYABUSA, VENUM and Veni Vidi Vici (VVV) items have been discontinued in our store.Īll Hayabusa, Venum and Veni Vidi Vici (VVV) items are FINAL SALE, so the return of it will not be accepted. If items are not insured properly and get lost or damaged when returned, we cannot grant refunds. Refunds will be issued upon receipt of the returned products. All merchandise must be insured properly by the customer. Products must be shipped back to Hatashita International at the customers' expense. Products must be in original new condition, include complete packaging, all tags and be free from odors. Unopened products can be returned for a full refund of the purchase price. All returns must be made within 30 days of your purchase. Please contact our Customer Service Department within 24 hours if there is a problem with the order you received. You will be contacted to agree with any changes in shipping charges. This is a rare occurrence and applies to shipments of excessive weight or volume, which requires shipping to be calculated manually. If this is the case for a given product it will be listed on the product page. Shipments may require extra shipping charges not shown on a web invoice. Please note shipping times are not guaranteed. Orders made after 11:00 am or on the weekend will be shipped the following business day. Orders made before 11:00 am, Eastern Time, will be sent that day. International Orders will be shipped by Canada Post at the calculated rate. Orders shipped within Canada should arrive within 1-7 business days. Orders are shipped according to the weight of the shipment. *The above items are oversized and will require additional shipping.Ĭall for details or to confirm shipping fees. NO FREE SHIPPING ON HEAVY AND OVERSIZED ITEMSīody Opponent Bag, Wavemaster, Ultimate conditioning bag, ground and pound target, heavy bags, medicine balls, throwing dummy, wing chun dummy, medicine ball stand, heavy bag stand, kettle bells, kettle bell rack, large kick shields, Versaflex, weight vests etc. NO FREE SHIPPING ON ALL MATS AND ACCESSORIESįlexiRoll, puzzle mats, tatami, crash pads, landing mats, wall mats, folding mats, mat cleaners, repair kits, subfloor cubes, edge sealer, mat tape etc. Oversized and heavy items do not apply and may incur additional shipping charges. ![]() Once we receive this information we will request a delivery quote and get back to you as soon as possible.Some destinations do not qualify - call to see if you qualify. To receive an international shipping quote please provide the following details to the email address Club Name: We are happy to ship any of our products overseas or internationally, each order will need to be quoted depending on destination and equipment required. Outside of UK Mainland, Northern Ireland, Republic of Ireland or International Orders Please contact us for more details and prices. Saturday morning or pre 12:00 deliveries can be arranged at an additional cost. For more information on stock statuses or delivery times for these items, please call us on 01509 812 654. After you place an order, we will contact you to arrange a delivery date. Delivery times for these will be based on stock and when we next have a driver available (usually within 1-2 weeks if the item is in stock). Very large items over 2m in length, such as large Safety Mats or Landing Mats will be delivered by one of our own drivers as they are too large to send by courier. Parcels delivered by DPD Local will receive a text message with a delivery time slot if a mobile number has been provided. Small products including T2K Sliders, Repair Kits, Replacement Tubes for Air Products and single rolls of Hook Fastening Tape are often sent by First Class Royal Mail, so please allow 1-3 working days delivery for these.ĭeliveries are made any time between 8:30am and 18:00pm. Smaller items will be sent as parcels with DPD Local and larger items or orders with multiple pieces will be packaged together and delivered on a pallet through a pallet network. ![]() *Next day delivery to most of UK Mainlandĭeliveries can be made to any address however someone will need to be there to sign for the items. Most website orders will be sent with a next day courier* as soon as possible once full payment has been received. Free delivery to UK Mainland (excludes Highlands, Northern Ireland and Channel Islands)
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